1 Reply Latest reply on Dec 19, 2011 10:35 AM by Corey Bodzin

    VIP Credential Help

    Scott Miller Level 2

      VIP Credential Help

       

       

      If your VIP is having trouble authenticating, please first go to VeriSign's website to check and reset your VIP Credential:

       

      https://idprotect.verisign.com/resethome.v

       

       

       

      Lost My VIP Credential

       

       

      If you have lost your VIP device, please email support@qualys.com requesting that your VIP association be deactivated for your QualysGuard account.

       

       

      Alternatively, another user on your subscription who has Manager level access can uncheck VIP for your name in the Users section and disable your VIP credential.

       

       

      This is available under Users > Edit user in question > Options > VeriSign Identity Protection (VIP)

       

       

      Uncheck VIP two-factor authentication

       

      disable_vip.png

        • Re: VIP Credential Help
          Corey Bodzin Level 3

          If you don't have access to your VIP token then you can also request a one-time use code be emailed:

          Screen Shot 2011-12-19 at 11.29.43 AM.png

          Screen Shot 2011-12-19 at 11.29.56 AM.png

          Screen Shot 2011-12-19 at 11.32.45 AM.png

           

          Of course if you've lost your token then you'll want to follow the steps above, but the one-time code can be a good occasional-use feature (such as when you've simply left your phone on the kitchen table).