Our Securitity Operations depends on this site four our VA program. In the past two years we have had very little issues but in the last 2 months its been ridiculous.
We are experiencing similar issues. I just called in to tech support and there is currently no ETA on this latest outage.
I am hitting the QualysGuard login page, but unable to login @ https://qualysguard.qualys.com/fo/login.php.
API error follows.
curl: (56) SSL read: error:00000000:lib(0):func(0):reason(0), errno 104
Up for me @ https://qualysguard.qualys.com/.
Not so much for me.
I can log in to the portal, but it says I have multiple (most) scanners offline (not really, but they show up that way). "Offline" and "Busy". Go figure.
I had multiple scanners that did not update during the outage, but are up and current now. API login works, too.
Scanners coming back up, API responding now, still wondering what happened ????
There still has been no response from our Sales Account team or support as the cause nor was there ever a notificaiton given to us on the outage. Which Qualys is suppose to give us. This is a major operations issue for us. This tools serves as our VA program for the company and whey they are down we are down.
Sadly, the only response I have is - welcome to cloud computing...
I'm feeling really welcomed right now......
This morning we experienced an impressive spike in load in the QualysGuard platform, and we apologize for the degradation in service. As of 9:34 AM, all services were restored to normal operation. As Qualys Operations and Engineering discussed at QSC last week, they have been working hard to both alleviate the load on the shared infrastructure and to prepare for critical infrastructure upgrades which are designed to strategically resolve these issues. Database optimization and separate infrastructure supporting reporting will be deployed as we prepare for the scheduled maintenance on October 20th during which significant upgrades addressing capacity will be put in place.
I appreciate the post mortem. However, this issue is about the notification. We understand operations all too well outages are not new to us. What makes or breaks an organization is the effectiveness of their communication and expectation of return of services. Managing your services is an expectation of mine as your customer. If your organization could be more diligent in this matter our success as a service organization will greatly increase to all the customers who use your services. Cloud based solution such as yours meet our business requirements but at what cost? When our customers are affected it affects our livelihood. Effective communication will level set those expectations and SLA agreements give us a better idea of what to do when it happens. Let’s work together to come up with solutions to meet the challenges.
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