AnsweredAssumed Answered

Error after login "You are not allowed to view this page"

Question asked by Joseph Helmstetter on May 22, 2019
Latest reply on May 23, 2019 by Robert Dell'Immagine

Can anyone provide me the URL for the section of the Qualys web site that allows you to select the different applications, such as PCI, ASV, Vulnerability Mnagement?

 

I am having an issue where if:

  1. Browse to www.qualys.com
  2. Select Login and my platform
  3. Enter credentials and select Login
  4. Authentication succeeds
  5. Redirected to https://qualysguard.qg2.apps.qualys.com/fo/home/qg_lite_home.php 
  6. The landing page displays an error "You are not allowed to view this page."

 

web page error message

 

This happens across all browsers and workstations. I believe the issue is somehow tied to the account. One thing to note is that if I manually enter a URL to any Qualys resource I have subscribed to, I an access it as I have already authenticated.

 

I have had this issue before and opened a ticket with support. They couldn't figure it out and just gave me the direct URL. Unfortunately I lost it.

 

Thanks!

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