Hi.. We mirrored Qualys VM that has qualys virtual appliance image and deployed to another VM. It remembered Personalization code of old VM, is there anyway that we could reset and input a new personalization code.
Hi, this is strictly against the Qualys recommendation for installing a scanner appliance.
From the user guide: Using a snapshot or clone of a virtual scanner instance to create a new instance is strictly prohibited. The new instance will not function as a scanner. All configuration settings and platform registration information will be lost. This could also lead to scans failing and errors for the original scanner.
To ensure you don't have trouble with your scans, delete your cloned scanner and perform a fresh install.
About the personalization code, you'll need to create one from Scans > Appliances.
User guide: https://www.qualys.com/docs/qualys-virtual-scanner-appliance-user-guide.pdf
I think the virtual console does not have any option to reset the code. I am afraid the scanner might need to be re-deployed with fresh OVA file.
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