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Cannot Personalize Qualys Appliance

Question asked by André Schaller on Mar 18, 2019
Latest reply on Mar 18, 2019 by Robert Dell'Immagine

I am trying to set up a Qualys scanner appliance (Verion info: 3.12.27.5.11.0) on VMWare Workstation 15.0.3 Pro (Windows 10 host).

 

When I use default configuration (Network Adapter: NAT, Network Adapter 2: Host-only), after entering the personalization code, I get the error "No connectivity to monitoring.qualys.eu (56)".

 

I also tried setting Network Adapter to Bridge in the settings of the VM and setting Network Adapter to Bridge in the "Virtual Network Editor" and then selecting the respective host network interface (i.e. not using Automatic). In this case, after entering the personalization code the status changes to "Preparing scanner personalization" and nothing happens even after 10-15 minutes.

 

In some cases I also received "No Carrier on LAN".

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