AnsweredAssumed Answered

Auto-close aged open tickets?

Question asked by derekv on Mar 7, 2019
Latest reply on Mar 8, 2019 by Shyam Raj

Problem: Qualys can't always validate vulnerabilities have been remediated and as a result, this can mess with searches for QIDs and also provide "stale" data in reports. 

 

I know there are ways around this... 

Reporting - you can define that you only want to include items found within x days

Searching - you can use the vulnerabilities.lastFound search term. 

 

 

Anyone know if there is a way to purge or auto close the aged open tickets? 

 

 

Like, if I have a ticket that is open, but the vulnerability hasn't been detected in 30 days, I most likely want to close the ticket. If it is found again, it would be appropriately identified as a "re-open". This would help keep the open tickets a little more clean...

 

Thoughts?

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