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qualys proxy failed with error in Log

Question asked by asim khan on Feb 25, 2019
Latest reply on Feb 27, 2019 by asim khan

Observing error in log file when setting proxy :

 

1. C:\Program Files\Qualys\QualysAgent>QualysProxy.exe /u http://10.1.56.19:80

Qualys Proxy Configuration Tool

(c) 2018 Qualys, Inc.

Confirmation: The following values are being used.

        Proxy URL: http://10.1.56.19:80

 

 2. observing in LOG :

 

2/25/2019 16:46:56.0598 [3E80]"1p7": None: Setting trace level from "Verbose" to "Verbose".

02/25/2019 16:46:56.0606 [3E80]"1gv": Information: QualysAgent.exe initializing. ProcessId: 38252

02/25/2019 16:46:56.0615 [3E80]"1p7": None: Setting trace level from "Verbose" to "Verbose".

02/25/2019 16:46:56.0624 [40A4]"1h4": Information: Qualys Agent service starting up.

02/25/2019 16:46:56.0632 [3F50]"1hk": Information: Scheduling thread started...

02/25/2019 16:46:56.0657 [3F50]"1jx": Information: CPU Throttling Enabled - set to 25%

02/25/2019 16:46:56.0714 [3F50]"1eo": Information: CONTROL_EVENT_CAPI is deferred to run in 0 seconds.

02/25/2019 16:46:56.0722 [FE24]"291": System: Throttling thread id: [FE24], throttling percentage:  25%

02/25/2019 16:46:56.0729 [3F50]"3ck": Information: CAPI starting.

02/25/2019 16:46:56.0798 [3F50]"u1j": Information: There is no IPv6 address on primary adapter

02/25/2019 16:46:56.0806 [3F50]"03n": Information: Agent CAPI json: {"Data":{"Agent":{"CustomerID":"E73FA41C-BA6E-ED4F-82C8-DE6ADF803580","ActivationID":"92EFF881-63B1-4521-8621-36815658E5C4","AgentID":"9460B97C-1B95-4DA4-846D-307A43B787F0","AgentVersion":"2.1.1.34","CapiVersion":"1.2","Platform":"WINDOWS","ProvisioningKey":"UkJjUlJnRU5NTk1OUWRFTVIwMVJSUVJPTFFnUVFSZ0xSa1VRUTBSUU9rQVFOWWdOZG9GVVlKa05SVlpST1VnTkxFWU9RTUVMTklVTk0wUzR5akR4dFRqMnpEVDF4akQ0R1RVRHlEVHk5Q1M1d0RUd3pqRDNHeVV4MmpFMXRUekV5VFR0R0REMkZDU3oyRGtCdERVQzB6azN6alRq"},"Client":{"ComputerName":"MH2I-DDNCCHE58A","NetBiosName":"MH2I-DDNCCHE58A","OS":"Windows","Architecture":"x64","MacAddress":"","BiosSerialNumber":"","MotherBoard":"","OsVersion":"Microsoft Windows Server (R) 2008 Enterprise without Hyper-V 6.0.1621 Service Pack 2 Build 1621","IPv4":"10.117.157.20"},"Synchronization":{"Sequence":"0","RetryCount":"315"},"Resources":{"Config":"00000000-0000-0000-0000-000000000000","Binary":"ED9EFD80-4F90-4CD4-8D39-B8ABADC85D95"},"ScanManagement":{},"IOCManagement":{},"FIMManagement":{}}}

02/25/2019 16:46:58.0034 [3F50]"01y": Information: Detecting proxy for [secure] URI:443 - HTTPS://qagpublic.qg2.apps.qualys.com/CloudAgent/v1.2/customer/E73FA41C-BA6E-ED4F-82C8-DE6ADF803580/agent/9460B97C-1B95-4DA4-846D-307A43B787F0/CAPI...

02/25/2019 16:46:58.0091 [3F50]"1j8": Information: No proxy PAC file URL specified

02/25/2019 16:46:58.0099 [3F50]"1jb": Information: Setting proxy URL to: http://10.1.56.19:80

02/25/2019 16:46:58.0107 [3F50]"1jc": Information: No proxy Username specified

02/25/2019 16:46:58.0114 [3F50]"1je": Information: No proxy Password specified

02/25/2019 16:46:58.0122 [3F50]"021": Information: Proxy detected: http://10.1.56.19:80

02/25/2019 16:46:58.0130 [3F50]"023": Information: Proxy set for request.

02/25/2019 16:47:19.0131 [3F50]"02d": Information: Proxy failed: http://10.1.56.19:80. Attempting direct connect.

02/25/2019 16:47:19.0139 [3F50]"02f": Information: Proxy removed for request.

02/25/2019 16:47:19.0439 [3F50]"01v": Error: Failed to send request to web service: Error: 12175

02/25/2019 16:47:19.0448 [3F50]"048": Error: Failed to send the data. Error: 12175. URI("https://qagpublic.qg2.apps.qualys.com/CloudAgent/v1.2/customer/E73FA41C-BA6E-ED4F-82C8-DE6ADF803580/agent/9460B97C-1B95-4DA4-846D-307A43B787F0/CAPI"), Port(443), Secure(1)

02/25/2019 16:47:19.0456 [3F50]"1gi": Error: Unable to communicate with the server. Error: 12175

02/25/2019 16:47:19.0465 [3F50]"04g": Information: Set the backoff multiplier to: 1.500

02/25/2019 16:47:19.0473 [3F50]"3cm": Information: CAPI completed.

02/25/2019 16:47:20.0770 [3F50]"1eo": Information: CONTROL_EVENT_CAPI is deferred to run in 88 seconds.

 

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