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proxy qualys failure observed in log

Question asked by asim khan on Feb 25, 2019

Observing error in log file when setting proxy :

 

1. C:\Program Files\Qualys\QualysAgent>QualysProxy.exe /u http://10.1.56.19:80

Qualys Proxy Configuration Tool

(c) 2018 Qualys, Inc.

Confirmation: The following values are being used.

        Proxy URL: http://10.1.56.19:80

 

 2. observing in LOG :

 

2/25/2019 16:46:56.0598 [3E80]"1p7": None: Setting trace level from "Verbose" to "Verbose".

02/25/2019 16:46:56.0606 [3E80]"1gv": Information: QualysAgent.exe initializing. ProcessId: 38252

02/25/2019 16:46:56.0615 [3E80]"1p7": None: Setting trace level from "Verbose" to "Verbose".

02/25/2019 16:46:56.0624 [40A4]"1h4": Information: Qualys Agent service starting up.

02/25/2019 16:46:56.0632 [3F50]"1hk": Information: Scheduling thread started...

02/25/2019 16:46:56.0657 [3F50]"1jx": Information: CPU Throttling Enabled - set to 25%

02/25/2019 16:46:56.0714 [3F50]"1eo": Information: CONTROL_EVENT_CAPI is deferred to run in 0 seconds.

02/25/2019 16:46:56.0722 [FE24]"291": System: Throttling thread id: [FE24], throttling percentage:  25%

02/25/2019 16:46:56.0729 [3F50]"3ck": Information: CAPI starting.

02/25/2019 16:46:56.0798 [3F50]"u1j": Information: There is no IPv6 address on primary adapter

02/25/2019 16:46:56.0806 [3F50]"03n": Information: Agent CAPI json: {"Data":{"Agent":{"CustomerID":"E73FA41C-BA6E-ED4F-82C8-DE6ADF803580","ActivationID":"92EFF881-63B1-4521-8621-36815658E5C4","AgentID":"9460B97C-1B95-4DA4-846D-307A43B787F0","AgentVersion":"2.1.1.34","CapiVersion":"1.2","Platform":"WINDOWS","ProvisioningKey":"UkJjUlJnRU5NTk1OUWRFTVIwMVJSUVJPTFFnUVFSZ0xSa1VRUTBSUU9rQVFOWWdOZG9GVVlKa05SVlpST1VnTkxFWU9RTUVMTklVTk0wUzR5akR4dFRqMnpEVDF4akQ0R1RVRHlEVHk5Q1M1d0RUd3pqRDNHeVV4MmpFMXRUekV5VFR0R0REMkZDU3oyRGtCdERVQzB6azN6alRq"},"Client":{"ComputerName":"MH2I-DDNCCHE58A","NetBiosName":"MH2I-DDNCCHE58A","OS":"Windows","Architecture":"x64","MacAddress":"","BiosSerialNumber":"","MotherBoard":"","OsVersion":"Microsoft Windows Server (R) 2008 Enterprise without Hyper-V 6.0.1621 Service Pack 2 Build 1621","IPv4":"10.117.157.20"},"Synchronization":{"Sequence":"0","RetryCount":"315"},"Resources":{"Config":"00000000-0000-0000-0000-000000000000","Binary":"ED9EFD80-4F90-4CD4-8D39-B8ABADC85D95"},"ScanManagement":{},"IOCManagement":{},"FIMManagement":{}}}

02/25/2019 16:46:58.0034 [3F50]"01y": Information: Detecting proxy for [secure] URI:443 - HTTPS://qagpublic.qg2.apps.qualys.com/CloudAgent/v1.2/customer/E73FA41C-BA6E-ED4F-82C8-DE6ADF803580/agent/9460B97C-1B95-4DA4-846D-307A43B787F0/CAPI...

02/25/2019 16:46:58.0091 [3F50]"1j8": Information: No proxy PAC file URL specified

02/25/2019 16:46:58.0099 [3F50]"1jb": Information: Setting proxy URL to: http://10.1.56.19:80

02/25/2019 16:46:58.0107 [3F50]"1jc": Information: No proxy Username specified

02/25/2019 16:46:58.0114 [3F50]"1je": Information: No proxy Password specified

02/25/2019 16:46:58.0122 [3F50]"021": Information: Proxy detected: http://10.1.56.19:80

02/25/2019 16:46:58.0130 [3F50]"023": Information: Proxy set for request.

02/25/2019 16:47:19.0131 [3F50]"02d": Information: Proxy failed: http://10.1.56.19:80. Attempting direct connect.

02/25/2019 16:47:19.0139 [3F50]"02f": Information: Proxy removed for request.

02/25/2019 16:47:19.0439 [3F50]"01v": Error: Failed to send request to web service: Error: 12175

02/25/2019 16:47:19.0448 [3F50]"048": Error: Failed to send the data. Error: 12175. URI("https://qagpublic.qg2.apps.qualys.com/CloudAgent/v1.2/customer/E73FA41C-BA6E-ED4F-82C8-DE6ADF803580/agent/9460B97C-1B95-4DA4-846D-307A43B787F0/CAPI"), Port(443), Secure(1)

02/25/2019 16:47:19.0456 [3F50]"1gi": Error: Unable to communicate with the server. Error: 12175

02/25/2019 16:47:19.0465 [3F50]"04g": Information: Set the backoff multiplier to: 1.500

02/25/2019 16:47:19.0473 [3F50]"3cm": Information: CAPI completed.

02/25/2019 16:47:20.0770 [3F50]"1eo": Information: CONTROL_EVENT_CAPI is deferred to run in 88 seconds.

 

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