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KnowledgeBase Unauthorized Error

Question asked by A Developer on Jul 27, 2018
Latest reply on Jul 27, 2018 by Robert Dell'Immagine

Hello Everyone,

I am getting the issue of "You are not allowed to download the KnowledgeBase, please contact your sales representative for more information." issue.

 

I have been reading the responses from 2011 (KB download script question XML > CSV ) where Eric Perraudeau says he took care of the issue. But he never tells how we can take care of the issue. Additionally, everyone says we have to turn on the "KBX" module, but where exactly is it located?

 

Any help appreciated. Thanks in advance.

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