AnsweredAssumed Answered

Email notifications to scanner users when tickets are assigned to them

Question asked by ds0101 on Jan 19, 2018
Latest reply on Jan 26, 2018 by DMFezzaReed

Is there a way to send out email notification to users that have remediation policies applied to them? For example,

Case 1. when I re-assign tickets from 1 user to another user I'd like the new user to be notified that 10 tickets were re-assigned to them and which those 10 tickets were. 

Case 2. When a scan completes, I'd like an email to be send to the user stating that 30 new tickets were assigned to them based on the last scan results.

 

Is there a setting that I need to enable to turn these email notifications on? 

 

Thank you!

Outcomes