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Mac OS agent installation failing

Question asked by Ian Noble on Jan 11, 2018
Latest reply on Jan 15, 2018 by DMFezzaReed

I am having a problem installing Cloud Agent onto a MacBook Pro. This is a users BYOD MacBook, and under our BYOD policy the user agrees to installing the Qualys Cloud Agent.

installer: Package name is Qualys Cloud Agent

installer: Upgrading at base path /

installer: The upgrade failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)

root# 

 

Any ideas as to why the install fails?? There is no existing /usr/local/qualys folder

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