I am having a problem installing Cloud Agent onto a MacBook Pro. This is a users BYOD MacBook, and under our BYOD policy the user agrees to installing the Qualys Cloud Agent.
installer: Package name is Qualys Cloud Agent
installer: Upgrading at base path /
installer: The upgrade failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)
root#
Any ideas as to why the install fails?? There is no existing /usr/local/qualys folder
The support team provide a solution for me - thank you Support!
pkgutil --forget com.qualys.cloud-agent
Download new agent binary file to the host machine directly and install the agent using the new binary.