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Mac OS agent installation failing

Question asked by Ian Noble on Jan 11, 2018
Latest reply on Jan 15, 2018 by DMFezzaReed

I am having a problem installing Cloud Agent onto a MacBook Pro. This is a users BYOD MacBook, and under our BYOD policy the user agrees to installing the Qualys Cloud Agent.

installer: Package name is Qualys Cloud Agent

installer: Upgrading at base path /

installer: The upgrade failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)



Any ideas as to why the install fails?? There is no existing /usr/local/qualys folder