Has anyone had experience troubleshooting virtual scanner appliance crashes? There is no available log from the scanner.
From time to time (inconsistent) I see virtual scanners crash, during WAS or VM operations and the console displays:
Error: Libcurl error=28 [Timeout was reached]
I would hope having 16GB RAM allocated to the scanner would not get maxed out.
Since the Appliances are Linux there are probably some crash logs. I would hope that Qualys is getting these as well to try and improve the appliances code. You may need to submit a ticket with the TAM the problem is that like mine the behavior is inconsistent so you never know when it will happen and it could have more than one cause.
You might be able to see a correlation within the hyper visor logs? have you looked to see if there any thing there?
Hi Red Beard,
Our scanner was crashing and it was down to the fact I set every scan to "Ultimate" and scheduled loads of scans to run one after the other. Since reducing the priority, things have calmed down. However, Qualys support have not come back with a log file since i logged this 3 or 4 weeks ago, suggesting there isn't a log to access :-(
Are you able to monitor the VM from the host like hypervisor or VMWARE? I suspect we are having the same issue but I can't see the VMs.
I would look to see if you peak on memory or something like that and you may need to adjust the memory resources allocated to the appliance.