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Why do some QCAs never progress beyond "Manifest Downloaded"?

Question asked by DMFezzaReed Employee on Jun 20, 2017

Why do some QCAs never progress beyond "Manifest Downloaded" ?


I have found a number of active QCAs that never progress from "Manifest Downloaded" to "Scan Complete".  I would like to know why this happens ?  How to diagnose the issue to ascertain the root cause ? How to correct this condition and ensure all QCAs achieve "Scan Completed" status.


I have referenced Tell me about Agent Status but there is no information that directly addresses this question.


I can't be the only subscription noticing this condition.  Please advise.