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Feature request: option to schedule ticket re-open when close-ignoring a ticket

Question asked by Lodewijk Kok on Mar 31, 2017
Latest reply on Apr 5, 2017 by Michiel van den Bos

When you want to temporarily set the action for tickets to close-ignore you need to perform 2 steps.

 

First you need to edit the ticket en select action for to close-ignore then save it.

 

Secondly you need to re-edit the ticket in order to get the options automatically re-open this ticket.

 

This is really impractical. Not sure if this is the correct procedure for a feature request, but anyone who agrees on getting this changed then please vote or if anyone knows what the correct procedure is for a feature request then let me know.

 

Thanks!

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