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Remediation Policy - expire?

Question asked by Carolyn Spengler on Jan 24, 2017

Hi All

 

I have a remediation rule that is set to mark tickets closed/ignored, then re-open the ticket in, lets say, 120 days.  

 

If my device(s) are scanned daily, on day 121, the ticket re-opens.  On day 122, the ticket is closed/ignored again as the remediation rule is still 'active'.  At this point I'm guessing that in another 120 days, that cycle will repeat itself.

 

I made the assumption that when the defined number of days pass, that the rule should expire itself?  

 

Am I missing something here?

 

THANKS in advance!

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