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Failed to send delta file fragment to web service

Question asked by Masatoshi Yomono on Jan 17, 2017
Latest reply on Mar 8, 2017 by Masatoshi Yomono

Hi,

I found "Log.txt" in the folder of "C:\ProgramData\Qualys\QualysAgent" on my PC as below.

It seems that my PC could connect with Qualys server, https://qagpublic.qg1.apps.qualys.com, but failed to send file fragment to the web server service.

 

I guess the connection was successful but the web server refused it so that the request timed out.

Please let me know how to solve the issue.

 

Log.txt

01/17/2017 18:02:00.0292 Information: INTERVAL_EVENT_PROVISION Interval: 0 days, -6 hours, -19 minutes, -50 seconds (Disabled)
01/17/2017 18:02:00.0292 Information: INTERVAL_EVENT_CONFIG Interval: 0 days, -5 hours, -40 minutes, -1 seconds
01/17/2017 18:02:00.0292 Information: INTERVAL_EVENT_EXECUTE_SETUP Interval: -365 days, 0 hours, 0 minutes, 0 seconds (Disabled)
01/17/2017 18:02:00.0307 Information: INTERVAL_EVENT_DOWNLOAD_MANIFEST Interval: 0 days, -5 hours, -38 minutes, -26 seconds
01/17/2017 18:02:00.0307 Information: INTERVAL_EVENT_DOWNLOAD_SELF_PATCH Interval: 0 days, -5 hours, -40 minutes, -16 seconds
01/17/2017 18:02:00.0310 Information: INTERVAL_EVENT_CHECK_REVOCATION Interval: 0 days, -5 hours, -43 minutes, -5 seconds
01/17/2017 18:02:00.0470 Information: INTERVAL_EVENT_STATUS Interval: 0 days, -5 hours, -38 minutes, -25 seconds
01/17/2017 18:02:00.0505 Information: INTERVAL_EVENT_SCAN (Manifest: {59B28E4B-9A91-4E24-B23E-D799C9B5B7AA}) Interval: 0 days, -4 hours, -38 minutes, -40 seconds (Enabled)
01/17/2017 18:02:00.0510 Information: INTERVAL_EVENT_SCAN (Manifest: {B00D33C3-B42A-4343-B5FB-9E6A1E9085FD}) Interval: 0 days, -4 hours, -29 minutes, -55 seconds (Enabled)
01/17/2017 18:02:00.0515 Information: INTERVAL_EVENT_UPLOAD_CHANGELIST (Manifest: {DF4385F3-2D82-40CB-90EC-5355EBC8338E}) Interval: 0 days, 0 hours, 0 minutes, 1 seconds (Enabled)
01/17/2017 18:02:00.0520 Information: ** Weekly window (bitmask): FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF
01/17/2017 18:02:00.0525 Information: ** Time NOW (0-3 = quarter): 0
01/17/2017 18:02:00.0530 Information: Scheduling Thread: WAITING 1000ms (1 seconds) for event 'INTERVAL_EVENT_UPLOAD_CHANGELIST'.
01/17/2017 18:02:01.0564 Information: Scheduling Thread: RUNNING event 'INTERVAL_EVENT_UPLOAD_CHANGELIST'...
01/17/2017 18:02:01.0564 Information: Detecting proxy for [secure] URI:443 - HTTPS://qagpublic.qg1.apps.qualys.com/CloudAgent/customer/9C0E25E8-BBFF-5AF6-E040-10AC13043F6A/agent/3E4DA36F-97E4-4F08-BB50-65117C87C3E7/Delta/38215B1B-2654-41A3-9AD0-8EF622CC6863/fragment/4...
01/17/2017 18:02:01.0564 Information: No WinHTTP proxies defined. Detecting auto proxy...
01/17/2017 18:02:01.0595 Information: No proxies found.
01/17/2017 18:02:01.0595 Information: Allocating 3145728 bytes (fragment size) for file buffer...
01/17/2017 18:02:01.0611 Information: Read 3145728 bytes from file to transfer to server...
01/17/2017 18:02:01.0626 Information: Tx 1048576 bytes to web service. 0/3145728 completed.
01/17/2017 18:02:01.0704 Information: Tx 1048576 bytes to web service. 1048576/3145728 completed.
01/17/2017 18:03:01.0621 Error: Unable to send file data to web service: Error: 12002, "(WinHttp) The request has timed out".
01/17/2017 18:03:01.0621 Information: Tx 1048576/3145728 completed.
01/17/2017 18:03:01.0621 Error: Unable to send file fragment to web service: Error: 12002, "(WinHttp) The request has timed out".
01/17/2017 18:03:01.0636 Error: Failed to send request to web service: Error: 12002, "(WinHttp) The request has timed out".
01/17/2017 18:03:01.0636 Error: Failed to send delta file fragment to web service: Error: 12002, URI("https://qagpublic.qg1.apps.qualys.com/CloudAgent/customer/9C0E25E8-BBFF-5AF6-E040-10AC13043F6A/agent/3E4DA36F-97E4-4F08-BB50-65117C87C3E7/Delta/38215B1B-2654-41A3-9AD0-8EF622CC6863/fragment/4"), Port(443), Secure(1)
01/17/2017 18:03:01.0636 Error: Unable to send change list file fragment or finalize to web service: error 12002
01/17/2017 18:03:01.0652 Information: Attempting fallback server...
01/17/2017 18:03:01.0652 Error: WinHttpCrackUrl() failed: Error: 12006, "(WinHttp) The URL specified a scheme other than "http:" or "https:""..
01/17/2017 18:03:01.0652 Error: Unable to create communications request object: 12006
01/17/2017 18:03:01.0652 Error: Fallback server: Unable to send change list file fragment or finalize to web service: error 12006
01/17/2017 18:03:01.0667 Information: Set the back-off multiplier to: 1.500
01/17/2017 18:03:03.0414 Information: Scheduling Thread: FINISHED running event 'INTERVAL_EVENT_UPLOAD_CHANGELIST'. Result: Error: 12006, "(WinHttp) The URL specified a scheme other than "http:" or "https:""..
01/17/2017 18:03:03.0414 Error: Scheduling Thread: EVENT 'INTERVAL_EVENT_UPLOAD_CHANGELIST' returned error: Error: 12006, "(WinHttp) The URL specified a scheme other than "http:" or "https:""..
01/17/2017 18:03:03.0416 Information: INTERVAL_EVENT_PROVISION Interval: 0 days, -6 hours, -20 minutes, -23 seconds (Disabled)
01/17/2017 18:03:03.0416 Information: INTERVAL_EVENT_CONFIG Interval: 0 days, -5 hours, -38 minutes, -37 seconds
01/17/2017 18:03:03.0416 Information: INTERVAL_EVENT_EXECUTE_SETUP Interval: -365 days, 0 hours, 0 minutes, 0 seconds (Disabled)
01/17/2017 18:03:03.0432 Information: INTERVAL_EVENT_DOWNLOAD_MANIFEST Interval: 0 days, -5 hours, -37 minutes, -2 seconds
01/17/2017 18:03:03.0448 Information: INTERVAL_EVENT_DOWNLOAD_SELF_PATCH Interval: 0 days, -5 hours, -41 minutes, -19 seconds
01/17/2017 18:03:03.0448 Information: INTERVAL_EVENT_CHECK_REVOCATION Interval: 0 days, -5 hours, -43 minutes, -38 seconds
01/17/2017 18:03:03.0448 Information: INTERVAL_EVENT_STATUS Interval: 0 days, -5 hours, -37 minutes, -1 seconds
01/17/2017 18:03:03.0463 Information: INTERVAL_EVENT_SCAN (Manifest: {59B28E4B-9A91-4E24-B23E-D799C9B5B7AA}) Interval: 0 days, -4 hours, -39 minutes, -43 seconds (Enabled)
01/17/2017 18:03:03.0463 Information: INTERVAL_EVENT_SCAN (Manifest: {B00D33C3-B42A-4343-B5FB-9E6A1E9085FD}) Interval: 0 days, -4 hours, -30 minutes, -58 seconds (Enabled)
01/17/2017 18:03:03.0463 Information: INTERVAL_EVENT_UPLOAD_CHANGELIST (Manifest: {DF4385F3-2D82-40CB-90EC-5355EBC8338E}) Interval: 0 days, 0 hours, 1 minutes, 29 seconds (Enabled)
01/17/2017 18:03:03.0479 Information: ** Weekly window (bitmask): FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF
01/17/2017 18:03:03.0479 Information: ** Time NOW (0-3 = quarter): 0
01/17/2017 18:03:03.0479 Information: Scheduling Thread: WAITING 89000ms (89 seconds) for event 'INTERVAL_EVENT_UPLOAD_CHANGELIST'.

 

Thank you & best regards,

yom

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