Hi, we are seeing an error when looking up the properties of report templates or scheduled scans saying "Tags are not available at this time". We have case #132405 open, fyi.
"system-wide issue" according to Qualys support on US POD1 we believe.
3 hours since the ticket was logged, and still no firm word from Qualys support to explain or give a fix ETA, despite two phone call follow-ups. The https://status.qualys.com page still reflects all is fine too. This is why we pay a premium price for this service guys.
Dev/Ops is still working on this issue, no ETA available yet. Will be reaching out to customers via particular support cases and keep them updated.
Hello Robert, what frustrates me is that during UK hours, no-one from Qualys reached out to me, there was nothing on status.qualys.com until after I left work at 4.30pm. It's as though Qualys only support their US customers properly when the dataset is on the US POD. Extremely frustrated by the lack of contact from Support.
Hello Tony, I'm sorry your experience was less than ideal. I've forwarded this thread to Support management and your account manager so they can address the issue.
Support is reporting this is resolved.
Retrieving data ...