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Difficulties today with Asset Search reporting

Question asked by Robert Geiger on Mar 16, 2016
Latest reply on Mar 17, 2016 by Jason Shepard

Are there any known problems today with Asset Search reporting?

 

Here's what I'm seeing:  I do a simple asset search that yields 100-200 hosts and I try to download the results.  I get the pop-up window, select .CSV format and then... nothing.  A blank pop-up seems to persist indefinitely with no results.  The process almost seems stuck on https://qualysguard.qualys.com/fo/report/AssetSearchReportDownload.php.

 

I have tried this on multiple QualysGuard instances -- I manage a group of them --and even by only selecting three or four hosts but still no results.

 

I've never seen this happen before - is there a systemic problem with this today?

 

Thank you.

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