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Help with some clients connecting after disabling TLS 1.0

Question asked by P Seg on Jan 7, 2016
Latest reply on Jan 15, 2016 by Rob Moss

We recently updated our load balancer to completely disable TLS 1.0 (only allow TLS 1.1/1.2 now).

 

I understand older browsers would not be supported (and some have TLS 1.1/1.2 disabled by default).  However when working with these handful of clients even trying the latest version of Chrome results in their browser getting a connection closed error.

 

I am curious what support methods you all could recommend to help us debug these users.  So far they reported customers appear to be coming from Windows 7.

 

I did have one of them try download curl .  The output of curl was 'Unknown SSL protocol error in connection'

 

Any help is appreciated.

 

Thanks

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