Nick Williams

US POD 1 Emergency downtime - November 21st, 2015

Discussion created by Nick Williams Employee on Nov 21, 2015

Update: 8:18pm: The platform has been brought back up and passed all initial checks, all Qualys services are now available. Initial investigations conclude that the cause for this was upgrades to the platform during scheduled maintenance combined with increased scan activity that caused processing performance to degrade. This has been corrected and processing is back on track and working well. The Operations teams will continue to actively monitor.

 

Qualys US POD 1 platform started experiencing a slowdown in processing on Saturday, 21th November 2015. During investigating the cause, our operations team determined that in order to protect the rest of the platform, an emergency downtime would be necessary to investigate and address the cause. Once completed, Qualys Operations teams will start procedures to bring up all equipment, databases and services. This is a complex set of procedures that will be executed to systematically restore the platform.  We apologize for any inconvenience this may have caused you.

Please feel free to contact our customer support team for any further questions.

This emergency downtime is expected to last 1-2 hours. Please note that all Qualys US Platform services will not be available during this emergency downtime including:

    •    https://qualysguard.qualys.com

    •    https://pci.qualys.com

    •    https://portal.qualys.com

 

To get automated Qualys upgrade and system notifications from the Qualys Community, please subscribe at: https://community.qualys.com/community/notifications-us

 

Please continue to check the status of this downtime on this URL: https://www.qualys.com/platform-status/

 

Message was edited by: Nick Williams

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