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Ignored QID's are still creating tickets in our system

Question asked by Adam Pratt on May 11, 2015
Latest reply on Jul 27, 2015 by djprakash

Our ignored and excluded QID's are still creating tickets in the system and as a result, skewing the results of our remediation report ticket average. Is this a problem anyone else is experiencing?

 

I cannot seem to modify the executive remediation report template to see exactly what is being filtered and processed during this report.

 

Please Advise

 

Adam

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