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Qualysguard appliance failed to activate the personalize code, complaining No Network

Question asked by Mohit Jain on Apr 13, 2015
Latest reply on May 7, 2015 by jnelson

Hello,

 

I am trying to configure QualysGuard Appliance on Linus Centos 7 PC. First i tried to configure the IP address to eth0 interface which will connect to qualysguard server, eth1 to the target interface and proxy settings as well using GUI of qualysguard. Each time it complains about the network connectivity issue as i attached (no error code is mentioned). then i somehow got the console of the qualysguard and tried configuring the IPs, proxy and verifing the netowrk connectivity which i could successgully. But still the personalize code is not getting activated and giveing the same error attached.

 

Can i get some suport for this regard.

 

some of the outputs from qualysguard console:

 

[root@localhost tmp]# wget --secure-protocol=auto http://qualysguard.qualys.eu
--2015-04-13 22:21:16--  http://qualysguard.qualys.eu/
Connecting to 87.25.22.12:8080... connected.
Proxy request sent, awaiting response... 302 Object Moved
Location: https://qualysguard.qualys.eu/ [following]
--2015-04-13 22:21:17--  https://qualysguard.qualys.eu/
Connecting to 87.25.22.12:8080... connected.
Proxy request sent, awaiting response... 302 Found
Location: https://qualysguard.qualys.eu/qglogin/index.html [following]
--2015-04-13 22:21:19--  https://qualysguard.qualys.eu/qglogin/index.html
Connecting to 87.25.22.12:8080... connected.
Proxy request sent, awaiting response... 200 OK
Length: 17164 (17K) [text/html]
Saving to: `index.html'


0% [                                                           ] 0           --.-K/s             
93% [======================================================>    ] 16,034      61.8K/s             
100%[==========================================================>] 17,164      66.0K/s   in 0.3s   

2015-04-13 22:21:21 (66.0 KB/s) - `index.html' saved [17164/17164]

 

 

---

 

output from /var/log/mesage while code was inserted for activation:

 

[root@localhost tmp]#

[root@localhost tmp]#

[root@localhost tmp]#

[root@localhost tmp]#

[root@localhost tmp]# tail -f /var/log/messages

Apr 13 22:17:56 src@localhost -bash: bash[1743]: [root] vi eth0_vlan_present

Apr 13 22:18:15 src@localhost -bash: bash[1743]: [root] script -a qualysguard.log

Apr 13 22:18:24 src@localhost bash: bash[1839]: [root] netstat -rn

Apr 13 22:18:41 src@localhost bash: bash[1839]: [root] ip route del 87.25.22.12/32

Apr 13 22:18:44 src@localhost bash: bash[1839]: [root] netstat -rn

Apr 13 22:18:50 src@localhost bash: bash[1839]: [root] ping 10.5.18.6

Apr 13 22:18:59 src@localhost bash: bash[1839]: [root] ping 10.0.1.12

Apr 13 22:19:07 src@localhost bash: bash[1839]: [root] ping 87.25.22.12

Apr 13 22:19:38 src@localhost syslog-ng[1535]: STATS: dropped 0

Apr 13 22:21:16 src@localhost bash: bash[1839]: [root] wget --secure-protocol=auto http://qualysguard.qualys.eu

Apr 13 22:22:28 src@localhost bash: bash[1839]: [root] tail -f /var/log/messages

Apr 13 22:22:35 src@localhost test633[1692]: test633 main loop: just detected a switch back event from VTx to VT1

Apr 13 22:23:50 src@localhost tagger[1660]: execCommand: command "route del -net 0.0.0.0 dev eth1". exit code 7

Apr 13 22:23:50 src@localhost tagger[1660]: 01318B90:add_route_to_wan_nameservers_and_proxy: could not retrieve the address of WAN DNS2

Apr 13 22:24:00 src@localhost tagger[1660]: 01318B90:add_route_to_wan_nameservers_and_proxy: could not retrieve the address of WAN DNS2

Apr 13 22:24:45 src@localhost tagger[1660]: 01318B90:is_ntlm: Could not connect 87.25.22.12:8080 (possible black hole situation)

Apr 13 22:24:45 src@localhost tagger[1660]: 01318B90:is_ntlm: Could not connect() to 87.25.22.12:8080 (78D4FE57:901F)

Apr 13 22:24:45 src@localhost tagger[1660]: 01318B90:is_ntlm: Could not connect(): route for proxy is 'eth1 78D4FE57 6D29033A 0227 0 0 0 FFFFFFFF 0 0 0                                                                       '

Apr 13 22:24:45 src@localhost tagger[1660]: 01318B90:is_ntlm: Could not connect(): route for proxy is 'eth1 6029000A 00000330 0221 0 0 0 F0FFFFFF 0 0 0                                                                       '

Apr 13 22:24:45 src@localhost tagger[1660]: 01318B90:is_ntlm: Could not connect(): route for proxy is 'eth0 40B43A0A 00000330 0221 0 0 0 C0FFFFFF 0 0 0                                                                       '

Apr 13 22:24:45 src@localhost tagger[1660]: 01318B90:is_ntlm: Could not connect(): route for proxy is 'eth0 00000000 41B43A8A 0223 0 0 0 00000000 0 0 0                                                                       '

Apr 13 22:24:45 src@localhost tagger[1660]: 01318B90:is_ntlm() about to exit with error return code -1

Apr 13 22:24:45 src@localhost tagger[1660]: 01318B90:ssl_connect_via_any_proxy: is_ntlm returned -1 - ERROR

Apr 13 22:24:48 src@localhost tagger[1660]: 01318B90:perform_ntlm: couldn't connect to proxy (87.25.22.12:8080)

Apr 13 22:24:48 src@localhost tagger[1660]: 01318B90:ssl_connect_server(): called with iSock == -1, bailing!

Apr 13 22:24:48 src@localhost tagger[1660]: 01318B90:ssl_connect: ssl handshake failed with SSL return code 1

Apr 13 22:24:48 src@localhost tagger[1660]: 01318B90:check_network: Could not connect to web server(2 : No such file or directory) iDetailRet -1

Apr 13 22:24:48 src@localhost tagger[1660]: 01318B90:enable_proxy: network access via proxy NOT configured successfully

Apr 13 22:24:52 src@localhost wipe_perscode_etc: umount: /usr/local/qualys: not found

Apr 13 22:24:58 src@localhost wipe_perscode_etc: rpm: no packages given for erase

Apr 13 22:24:58 src@localhost wipe_perscode_etc: Device /dev/mapper/qualysefs0 not found

Apr 13 22:24:58 src@localhost wipe_perscode_etc: Command failed

Apr 13 22:24:58 src@localhost wipe_perscode_etc: File descriptor 4 (/var/log/tagger.console) leaked on lvremove invocation. Parent PID 1880: sh

Apr 13 22:24:58 src@localhost wipe_perscode_etc: File descriptor 5 (socket:[5386]) leaked on lvremove invocation. Parent PID 1880: sh

thanks

Mohit

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