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Our Client Rejected Vuln Scan

Question asked by Jonathan International on Dec 29, 2014
Latest reply on Jan 2, 2015 by Jonathan International

Was trying Qualys over our normally-provided scans.
2 clients rejected them.
Reason: Despite 0 High Vuln, the Summary enumerates Low and Medium with RED instead of the colors in the key at the top (orange and yellow).

Further, the Detailed Results section makes no reference to the Vuln level.

These two issues combine to generate confusion.

Therefore two clients stated it was contradictory and one implied it looks tampered with.

I can't say I disagree.

I tried Support to see if it the color issue was a bug or misunderstanding on our part, but they lost the contents of my ticket, they say.

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