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Urgent: QID: 38229 - Service Stopped Responding when scanning one of our IP

Question asked by Arunkumar Sundaram on Oct 9, 2014
Latest reply on Dec 12, 2017 by DMFezzaReed

Dear Team,

 

This is regarding QID: 38229 - Service Stopped Responding when scanning one of our IP.

We don't have any access control list for blocking of Qualys Secure Operations Center (SOC) IP Range 64.39.96.0/20 (64.39.96.1-64.39.111.254) at our Fortigate Firewall .

 

Observed that TCP connection has been established Qualys SOC IP’s , interim it got interrupted .

Exactly let me know what are the changes should be done at our firewall to avoid this interruption.

We have scanned the IP with Medium and Low/Lowest Bandwidth Settings.

With respective to Firewall policy your IP's has been white listed . Let me know if we need to follow any attributes changes at our firewall to get flawless connection for QSOC IP's.

Your reply highly appreciated.

We have scanned the IP: 180.169.120.253 both in  www.mcafeesecure.com and https://freescan.qualys.com/ but we are getting this QID which is blocking our Scan.


Attachment is for your reference.

 

Regards

Arunkumar Sundaram

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