AnsweredAssumed Answered

Network error E13

Question asked by Jorge Imues on Feb 14, 2014
Latest reply on Feb 21, 2014 by Jorge Imues

I have a problem with a Qualys Guard Appliance, when network setup finish appears a network error code E13. Until this moment I tested:

 

1. A ping from another host in the same network for test connectivity.

2. An nslookup from internal DNS server to qualysguard.qualys.com.

3. Validate network traffic, firewall not report events from IP appliance.

 

Appliance network config:

 

IP: 10.130.128.242

mask: 255.255.240.0

gateway: 10.130.128.8

DNS1: 10.130.128.60

DNS2: 10.130.128.101

 

I followed step by step Michael Cardamone recommendations (https://community.qualys.com/docs/DOC-2824) but the problem persist.

 

Best regards,

Outcomes