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Problem Getting Attachments from Scheduled Report

Question asked by Tod Kuykendall on Dec 27, 2012
Latest reply on Dec 27, 2012 by djprakash

I have several scheduled reports that run and are sent to different groups and the process works exactly as it should except some clients complain that they can't see the attached reports. Here is what seems to the problem: Exchange Server >> OS X Mail on 10.7 results in mail in which the attachment is not correctly recognized. The email message doesn't appear to have an attachment - no icon or quick look/save options in message - but they can usually be saved by choosing "Save Attachments" from the File Menu.

 

Using the web interface to access Exchange directly or using Outlook on a PC the attachments appear normally.

 

Some additional notes:

I haven't been able to test it on any version other than OS X 10.7 at the moment.

I ran the raw mesage through an email tester and it didn't say the email was poorly formed or report an error with it.

Choosing Quick Look attachment from the File menu results in nothing happening.

 

Is anyone else seeing this? Any suggestions, I didn't see any preferences to affect the delivery of emails so I don't know that there's anything that can be done about it.

 

Thanks,

=Tod

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