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Purging Hosts and Remediation Tickets

Question asked by Chris Eddy on Oct 5, 2012

Hello...

 

We started using TNE to send remediation tickets over to our Remedy system for workflow processing.  One of the pain points with that is if you purge a host in Qualys the corresponding Remediation tickets get removed, but the same tickets that get imported to Remedy will stay in a OPEN state. 

 

Currently we are comparing Tickets in Qualys and Remedy and correcting, is there a better way? 

 

Can Qualys be set to Close Remediation tickets when the corresponding Host is purged?

 

thanks for your time,

 

chris

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