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1408 Views 2 Replies Latest reply: Jun 8, 2012 10:50 AM by AlbertRudolf RSS
AlbertRudolf Level 2 109 posts since
Nov 25, 2010
Currently Being Moderated

Jun 4, 2012 11:07 AM

Remediation Tickets and User Accounts

Hello everyone!


I have a lot of Unit Managers within my user account. I used those accounts to create remediation policies. On those policies, I selected the 'All' Asset Group. The problem: When I run a scan using a Manager (global manager) account, the rules do not work.


Is this normal? Is this avoidable? How?


Should I use another strategy?


Thank you very much!

  • Caleb Corey Level 2 32 posts since
    Jul 27, 2010
    Currently Being Moderated
    Jun 7, 2012 4:41 PM (in response to AlbertRudolf)
    Remediation Tickets and User Accounts

    Hello, Albert:


    This is an issue that's likely to require a bit more in the way of information to get to the bottom of, and proabbly some back-and-forth.


    My suggestion is that you open a ticket with support so that we can better understand what's going on and help you resolve the issue.


    Please call 1-877-801-6161 or send an email to to get started.  Alternately, you can select 'Contact Support' from the help menu in the QualysGuard UI.


    -Caleb Corey

    Technical Support Engineer

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