I have noticed a strange issue in the API when trying to access historical data. When I try to query the API for WAS 2.0 data after April 15 2012 I get the proper results (I am verifying my queries by using the portal). However, when i try to run a query for any date range prior to April 15th, the response from the API does not match up with the results in the portal.
Below is the API response from the above XML request. As you can see, it shows that 1 scan has finished within the 15 day window which is not even close to correct.
Is there something wrong with my request? Can the new API v3 not access older data?
The API shall clearly be able to find any data that is available in your subscription.
We would therefore need to have a closer look to understand what could be the reason you do not see all your data.
Let me suggest you to open a case by sending an email to our support team. They will forward me your case and we will have a closer look.
I opened a case on the 16th of May and haven't heard anything back yet. Are there any additional steps I should be taking to try and find a resolution to this issue?
What would be interesting to see is if the scan search API does list or not scans you do not see when you do not apply any filters. This will give us some hints if the scans can be seen at all and where we need to investigate.
Sorry to hear that you have not yet received a reply from our Support. Please contact me directly on atessier AT qualys DOT com and I will work with you to address it right away.