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3551 Views 1 Reply Latest reply: Dec 19, 2011 10:35 AM by Corey Bodzin RSS
Scott Miller Level 2 45 posts since
Nov 2, 2011
Currently Being Moderated

Dec 19, 2011 10:21 AM

VIP Credential Help

VIP Credential Help

 

 

If your VIP is having trouble authenticating, please first go to VeriSign's website to check and reset your VIP Credential:

 

https://idprotect.verisign.com/resethome.v

 

 

 

Lost My VIP Credential

 

 

If you have lost your VIP device, please email support@qualys.com requesting that your VIP association be deactivated for your QualysGuard account.

 

 

Alternatively, another user on your subscription who has Manager level access can uncheck VIP for your name in the Users section and disable your VIP credential.

 

 

This is available under Users > Edit user in question > Options > VeriSign Identity Protection (VIP)

 

 

Uncheck VIP two-factor authentication

 

disable_vip.png

  • Corey Bodzin Level 3 173 posts since
    Aug 6, 2010
    Currently Being Moderated
    Dec 19, 2011 10:35 AM (in response to Scott Miller)
    Re: VIP Credential Help

    If you don't have access to your VIP token then you can also request a one-time use code be emailed:

    Screen Shot 2011-12-19 at 11.29.43 AM.png

    Screen Shot 2011-12-19 at 11.29.56 AM.png

    Screen Shot 2011-12-19 at 11.32.45 AM.png

     

    Of course if you've lost your token then you'll want to follow the steps above, but the one-time code can be a good occasional-use feature (such as when you've simply left your phone on the kitchen table).

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