Scott Miller

VIP Credential Help

Discussion created by Scott Miller on Dec 19, 2011
Latest reply on Dec 19, 2011 by Corey Bodzin

VIP Credential Help



If your VIP is having trouble authenticating, please first go to VeriSign's website to check and reset your VIP Credential:




Lost My VIP Credential



If you have lost your VIP device, please email requesting that your VIP association be deactivated for your QualysGuard account.



Alternatively, another user on your subscription who has Manager level access can uncheck VIP for your name in the Users section and disable your VIP credential.



This is available under Users > Edit user in question > Options > VeriSign Identity Protection (VIP)



Uncheck VIP two-factor authentication