Dashboard Toolbox - Bug Notification and Status: Widgets Showing Sudden Spike - Trending Discrepancy in AV/TP Dashboards (Portal 2.39 release)

Document created by DMFezzaReed Employee on Jun 26, 2019Last modified by Kyle Schuster on Jul 3, 2019
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Dashboard Toolbox - Bug Notification and Status: Widgets Showing Sudden Spike - Trending Discrepancy in AssetView (AV) and Threat Protection (TP) Dashboards (Portal 2.39 release)

 

Qualys Support is currently tracking a bug introduced with the portal 2.39 release on various shared pods.  The issue has been described as Widgets Showing Sudden Spike - Trending Discrepancy in Dashboards.

 

Qualys Engineering has created a patch for an issue within AssetView/Threat Protection widgets associated with the date of the Qualys Cloud Platform 2.39 deployment where trending data displays a spike in the graph. A regression introduced into the trending job which calculates and stores trend data for AssetView/Threat Protection widgets erroneously returned all hosts within a subscription for any widget where trending was enabled. This would potentially impact any widget since deployment date of the Qualys Cloud Platform 2.39 (referenced below) until the date of hotfix deployment tracked at Qualys, Inc. Status for each individual shared platform. As the correct trending data was not collected on these dates the widgets will not be altered in any way. The widgets will completely self correct over the course of 90 days, as this is the maximum length of trending data retention.

 

This impacted US Platform 1, US Platform 2, and EU Platform 1 based on initial deployment dates below:

US Platform 1: https://status.qualys.com/incidents/txr9p5w0v1qj
US Platform 2: https://status.qualys.com/incidents/8zp33f8g2wny
EU Platform 1: https://status.qualys.com/incidents/gpnn25p6kl4g

 

This page acknowledges the issue and will be the central location for our community partners to track issue status.

 

Application dashboards impacted:  AssetView, Threat Protection.

 

 

Status Updates

 

Date/TimeStatus Update
2019-06-26 09:45 PDT
  • Product Engineering is actively researching the issue.  
2019-06-26 10:15 PDT
2019-06-27 10:00 PDT
2019-07-02 22:28 PDT

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