Symptom: The QualysGuard User Interface is Stuck - The following is displayed while you are waiting for your remediation tickets to load:
Cause: The behavior above is observed once there is a very large number of remediation tickets if the the QualysGuard UI was reconfigured to display remediation tickets for a very large or unlimited duration. By default, QualysGuard's UI limits the display of remedaition tickets by duration, but many times QualysGuard users customize their use interface to fit a particular need at a given time and can forget to change it back to default.
Solution: You can change how many get displayed at a given time through the setup menu inside remediation - if you could only get there! Once logged in, try the following direct URL link: https://qualysguard.qualys.com/fo/tools/module_setup.php?module=prod_remediation
Change the timeframe for your remediation ticket display. it from unlimited to something more reasonable like 30 or 90 to reduce the load times
Other solutions: If the remediation policies present are no longer applicable to the organization, the remediation policies can be removed in the policies tab. Once logged in, try the following URL: https://qualysguard.qualys.com/fo/tools/remedyPolicyList.php
Note: If none ofthese options work, please contact support for additional help.
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