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EU Platform

2 Posts authored by: Sumedh Thakar Employee

The QualysGuard EU platform experienced a total outage starting around 12:00 CEST (10:00 UTC) on Sunday, 28th July. This was caused by unexpected failure of cooling systems in the data center in Geneva. The cooling system failure caused high temperatures and had a cascading effect which caused multiple systems in the data center to shut themselves down (as expected) to protect themselves. Qualys Operations team worked actively with the Data Center Operator to get the cooling system back up and working. Safe temperatures were achieved around 18:30 CEST after which Qualys operations team has been working actively to bring up all equipment, databases and services. This is a complex set or procedures that are being executed to systematically restore the platform. We are in final phase of recovery and we are performing exhaustive testing to ensure a smooth return to service. Unfortunately we expect all running and scheduled scans during this outage period to be impacted. We recommend you review your account carefully to verify your scan activity.

 

We will be working closely with our data center service provider to get to the bottom of the issue with failure of cooling system. The provider has redundant fail over systems that seem to have failed. Once we get the details from the provider we will be reviewing the entire procedure to ensure we take steps to avoid this kind of issue in the future. We apologize for any inconvenience this may have caused you.

 

Please feel free to contact our customer support team for any further questions.

 

Qualys Operations Team

QualysGuard 7.0 goes GA on Thursday March 1st, 2012

 

This release marks a significant milestone in the development of our next-generation cloud platform and suite of applications for security and compliance.

 

With this new release we are phasing out our existing UI which will be replaced with the dynamic UI that has been available to all QualysGuard users in Beta since July, 2011.

 

This release also brings many improvements to our Vulnerability Management, Policy Compliance and APIs and introduces new services as follows:

 

  • Virtualized scanner appliances for enterprises, consultants and cloud environments (GA)
  • Dynamic asset tagging which is a patent-pending technology for creating hierarchical assets groups and role-based user access (Beta)
  • Dynamic distribution of scans across multiple scanners for reducing scan times for large networks (GA)
  • Predictive analysis of risk from emerging Zero-Day threats (New Service in GA)
  • Scheduled reporting with secure distribution (GA)

 

The release is completely transparent to users and requires no scheduled downtime.  It will occur between 20:00 GMT(12 PM PST) and 02:00 AM GMT next day (6 PM PST).

 

For more information on this release please see our technology blog here: QualysGuard 7.0

 

We are also happy to let you know that we will announce at the RSA Conference at the end of the month additional new services that we will preview at our booth # 1431. For more details and to RSVP for our private reception please visit http://www.qualys.com/RSAC