Qualys is continuing upgrades to its infrastructure in the EU SOC to accommodate further customer growth and increased scanning activity. This upgrade will be the latest in a series of upgrades that the Qualys operations team will be performing over the next few months to deliver new features and ensure we meet the growing demand for scanning and reporting on the QualysGuard EU platform.
The following is the maintenance window for QualysGuard in the EU SOC:
March 22, 2012 - 20:00 GMT (12:00 PM PST) until 02:00 GMT next day (6:00 PM PST) 6 hours
Please note that all QualysGuard services will not be available during this maintenance window including:
Any scans running at the start of the scheduled downtime will be canceled and any scans scheduled to begin during the downtime will start immediately following the scheduled downtime. Customers are advised to make sure that the re-start of scheduled scans after the downtime does not interfere with normal network operations.
Qualys appreciates your patience while we rapidly implement our plans over the next couple of months, which are specifically designed to provide enhanced compute capacity to the QualysGuard infrastructure and handle the accelerated adoption of our services. In addition to increasing the core compute capacity of the existing EU Shared Platform, we are in parallel deploying an entirely new platform leveraging our platform on-demand architecture, which allows us to scale the service horizontally.
If you have any further questions regarding this upgrade, please feel free to contact Qualys Technical Support at email@example.com or Europe/International: +44 (0)1753 872102 (UK) or +33 1 41 97 35 81 (France).
P.S. You can get automated QualysGuard upgrade and system notifications from the Qualys Community by subscribing at: https://community.qualys.com/community/notifications-eu
We thank you for your continued support and look forward to continuously improving our services.