Update: (March 7, 2014 3:41 am PDT) We have completed the maintenance and services are restored.
Qualys regularly upgrades the QualysGuard Cloud Platforms for capacity expansion and maintenance purposes.
We are now ready for a maintenance that will allow Qualys to apply database and network enhancements which will affect the QualysGuard US Platform 1 and several other Qualys services, as detailed below.
This upgrade will happen on March 6, 2014 and requires a 12-hour downtime starting at 12:00 PM Pacific (20:00 UTC) and ending at 0:00 AM Pacific next day (8:00 AM UTC next day).
Please note that none of the QualysGuard applications on US Platform 1 will be available during this maintenance window. This includes:
- QualysGuard Vulnerability Management
- QualysGuard Policy Compliance
- QualysGuard Wep Application Scanning
- QualysGuard Malware Detection Service
- QualysGuard Asset Management, including Dynamic Asset Tagging
- scans running on QualysGuard External scanners (scans running on customer appliances will not be impacted)
The following Qualys services will also be impacted and unavailable during this maintenance window:
- QualysGuard PCI Compliance
- Qualys FreeScan
- Qualys BrowserCheck
- Qualys business web sites
Any scans scheduled to begin during the downtime will start immediately following the scheduled downtime. Customers are advised to make sure that the restart of scheduled scans after the downtime does not interfere with normal network operations.
If your account has been enabled with New Scanner Services, your running QualysGuard VM, PC, and WAS scans using deployed scanner appliances (but not the External scanners, as noted above) will not be impacted by this downtime and the results will be processed after the service is returned.
If your account has not been enabled with the New Scanner Services, then any scans running at the start of the scheduled downtime will be canceled.
We appreciate your patience and if you have any further questions regarding this upgrade, please feel free to contact Qualys Technical Support at email@example.com or +1 (866) 801 6161 (US and Canada) or +44 (0)1753 872102 (UK) or +33 1 41 97 35 81 (France).
We thank you for your continued support and look forward to your feedback.