Qualys regularly upgrades the QualysGuard Cloud Platforms for capacity expansion and maintenance purposes.
We are now ready for a maintenance that will allow Qualys to apply database and network enhancements to the EU Platform.
This upgrade will happen on March 13, 2014 and requires a 12-hour downtime starting at 19:00 UTC (8:00pm CET) and ending at 07:00 UTC (8:00am CET) next day.
Please note that none of the QualysGuard services on the EU Platform will be available during this maintenance window. This includes:
- QualysGuard Vulnerability Management
- QualysGuard Policy Compliance
- QualysGuard Wep Application Scanning
- QualysGuard Malware Detection Service
- QualysGuard Asset Management, including Dynamic Asset Tagging
Any scans scheduled to begin during the downtime will start immediately following the scheduled downtime. Customers are advised to make sure that the restart of scheduled scans after the downtime does not interfere with normal network operations.
If your account has been enabled with New Scanner Services, your running scans will not be interrupted by this downtime and the results will be processed after service is returned. If your account has not been enabled with the New Scanner Services, then any scans running at the start of the scheduled downtime will be canceled.
We appreciate your patience and if you have any further questions regarding this upgrade, please feel free to contact Qualys Technical Support at firstname.lastname@example.org or +44 (0)1753 872102 (UK) or +33 1 41 97 35 81 (France) or +1 (866) 801-6161 (US and Canada).
We thank you for your continued support and look forward to your feedback.